24-Hour Emergency Services
The Emergency Department at Bluefield Regional Medical Center is staffed with highly qualified personnel using state-of-the-art equipment. Our goal is to provide quality care and to make your visit as comfortable as possible. Our medical staff has received specialized training in Emergency Medicine. Our nursing staff receives on-going continuing education in: Advanced Life Support, Pediatric Advanced Life Support and Trauma Nursing, with many of our nurses being instructors as well. In addition, several of our nurses have received specialized training in HazMat (Hazardous Materials), an issue with increased relevance since 9/11. Also, in an effort to provide comprehensive treatment for the patient who has experienced sexual assault, four nurses have received specialized training through the Mercer County Sexual Assault Task Force.
Our department is staffed with dedicated professionals and state-of-the-art equipment. Our goal is to provide you with quality care and to make your visit as comfortable as possible. If you have any concerns during your visit, please speak with your doctor or nurse.
Arrival at the Emergency Department
Upon arrival to the Emergency Department you will need to sign in with the Triage Nurse (the Triage Nurse is a Registered Nurse who will talk with you about your medical complaint). The nurse will also take your vital signs and list any medications that you are taking.
After the triage process you will either be taken immediately to the treatment area or directed to the registration window depending on the severity of your illness or injury.
When registration is complete, you will be directed to have a seat in the ED waiting area or directed to the Rural Health Clinic where some minor emergencies are treated. If you were taken to the treatment area before registering, a clerk will come to your room or a family member will be allowed to take care of the registration process. Patients left in the waiting room are not always called to the treatment area in the order that they are registered. The order is based on the severity and type of each patient's illness or injury.
All of our patients are important to us and will be treated as soon as possible.
The physician or practitioner that examines you may need to order additional tests before recommending treatment.
Laboratory and Respiratory Therapy Department personnel will come to the Emergency Department to perform tests or obtain blood samples.
Imaging tests such as x-rays, CT scans, or Ultrasound require that you be transported to the Radiology Department.
The Emergency Department will be notified as soon as test results are available. The time needed to obtain results varies, depending on the type of tests ordered, and the number of patients already scheduled in the other departments. Any extended delays should be discussed with your physician and nurse.
Admission from the Emergency Department
The Emergency Department physician will review all imaging and laboratory reports. The doctor will then contact your personal physician. If you do not have a personal physician, the doctor on call will assume responsibility for your care.
The registration clerk will call for bed placement. If a private room is desired or medically necessary, one will be assigned if available.
The Emergency Department nurse will complete the admission process and give the needed information to the receiving nurse on the assigned floor.
Emergency Department personnel will transport you to the receiving floor. There will be times that the hospital will have a very high number of patients and newly admitted patients may need to remain in the Emergency Department until a bed becomes available. Your care will not be compromised and treatments, medications and meals will be given as ordered.
Bluefield Regional Emergency Department Policy mandates that only one visitor per patient be allowed in the treatment room. This policy is in place to assist us in giving prompt care. Patients who are admitted to the hospital and require a family member to stay overnight will need to obtain a visitor's pass from the Security Officer.